TERMS AND CONDITIONS

GENERAL

• These are the general terms and conditions on which we supply our products to you.
• The Company may change these terms and conditions from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 
• Please read these terms carefully before you submit your order to the Company. These terms tell you who we are, how we will provide you with our products and services, how our delivery, shipping, returns & refunds work, how our offers/sale works, and what to do if there is a problem along with other important information.
• If you continue to browse and use this website, order from us, or avail any of our services, you are agreeing to comply with and be bound by the following terms and conditions of use.

USE OF WEBSITE

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Prices for products are quoted on our website. The website contains many products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when reaching the checkout.
• Your use of any information or materials on this website is entirely at your own risk, for which we “The Company” shall not be liable. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, will be acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without The Companies prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

DESCRIPTION & PRICE

• The description and price of the goods you order will be as at the time you place your order. The price for each product is shown in British Pounds Sterling and includes VAT.
• If you are a non-United Kingdom customer, we are only able to refund the VAT amount to you if you are a VAT registered company in your country of registration. We will require this before we can refund the VAT back to your credit card.

TERMS OF SALE

• These terms of sale apply to all goods supplied by The Company. We retain the right to alter these terms and conditions at any time; you should review our terms and conditions on a regular basis.
• The goods are subject to availability. If on receipt of your order, the goods you have ordered were shown in stock and are then not available in stock, we will inform you as soon as possible and advise you of the earliest possible delivery date.
• Right of cancellation due to non-availability. Should you wish to cancel your order at this point, you must immediately send an email to sales@paulrussells.com stating your order reference number and that you wish to cancel your order. On receipt of your email we will issue a refund to you that has been paid by you for the goods.
• If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them. If they are not in the same condition as they were sent out, then a nominal charge for re-packaging and testing will be issued before a refund is given.
• If you exercise your right of cancellation after the goods have been dispatched, you will be responsible for returning the goods back to us at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
• We will refund you within 30-days for the sum that has been paid by you, only after the cancelled items have been received in good condition by us.
• If you cancel a contract on this basis, you will be refunded in full (not including the cost of sending the products to you). You will also be responsible for paying the cost of returning the product to us.

RETURNS & DAMAGES

• When your order arrives, you must check for damages and/or shortages. Claims for damages and/or shortages must be made within 48 hours of receipt of your delivery. Claims for damages and/or shortages made after 48 hours of your delivery arriving will be refused. The time and date of delivery are recorded with our carriers. To make a claim for any damages and/or shortages you must immediately send an email to sales@paulrussells.com stating your invoice number and the details of the damages or shortages together with photographic evidence.
• You must then arrange for any damaged goods to be returned to The Company at our head office at Unit B24 Hastingwood Trading Estate, 35 Harbet Rd, London N18 3HT, United Kingdom. You must take reasonable care to ensure the goods are not damaged further in the meantime or in transit as we cannot process your replacement or fix the issue or goods damaged further due to this.

WARRANTY

• Warranty may vary for different products. For Warranty Duration please check on the product listing description.
• This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us or the manufacturer, failure to follow these instructions, or any alteration or repair carried out without the Supplier's approval.
• If the goods supplied to you develop a defect while under the stated warranty or you have any other complaint about the goods, you should notify The Company in writing at sales@paulrussells.com within the warranty period.
• Initially, you will be responsible for returning the goods to us at your own cost, your return will be inspected upon delivery to the supplier and providing the goods have been returned as required you may be issued with a refund for the carriage costs incurred.
• You must ensure that any installation of any product that requires installation is carried out by a qualified electrician or competent person as per the local building regulations, any health safety regulations or other national regulations that are applicable to your home or place of work. Failure to follow this will invalidate your warranty and you may be in breach of applicable regulations.
• Any product returned to us that have been deemed to fail within its warranty period will be subject to a “test” to ascertain the cause of this failure. If this failure is found to be due to incorrect installation or incorrect supply voltages being applied to the LED products, the warranty may be deemed invalid and all costs will fall back to the responsibility of the customer.
• The warranty period is from the date of delivery to you. We hold all records for your order and due to products being updated from time to time the warranty period could change for the product you have purchased. This does not mean that your warranty will then increase to the newly updated warranty period for that product but will remain to its original time period as per our records for your order.